Refund policy

We take pride in supplying quality firewood. If you have any issues with your order, please contact us within 24 hours of delivery.

Due to the nature of firewood, we cannot accept returns once it has been delivered unless the goods are faulty, damaged, or supplied in error.

If there is a genuine problem with your order, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

Orders can be cancelled free of charge before they have been dispatched.

Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015.